ArcWatch is an app for clients and staff to summon assistance from anywhere in the world. Behind it is the Arcfyre Group’s Global Security Operations Centre in Johannesburg – staffed 24/7, 365 days a year, monitoring our tracking systems and the app. The Johannesburg location puts the team on a similar time zone to Europe, with direct connection to human intelligence across Africa – a region where a significant share of higher-risk travel takes place.
The team is a mix of academic analysts and experienced operators with in-field experience. Their job is to turn incoming signals – from ArcWatch, tracking systems, news and social media monitoring – into actionable intelligence. For those travelling in higher-risk environments, it’s a direct line to a team ready to respond.